News & Events

COVID-19: We’re all in this together

April 2, 2020 – During these unprecedented times, we’d like to thank our customers for trusting ExtendedCare and our partner Cisco to keep you connected. We hope everyone is staying healthy and safe.

In response to COVID-19, we are now offering two accelerated Telehealth Programs designed to help provide patients with the highest levels of care while protecting your clinicians from any unnecessary risks or exposure to the corona virus.

(1) Fast-Track ExtendedCare Cloud Telehealth 

This fast-track program offers you an accelerated deployment for ExtendedCare Cloud Virtual Care Room™ (VCR), our best-in-class telehealth solution integrated with Cisco Webex. It lets healthcare providers, patients, and family caregivers leverage our Cloud-based telehealth faster than ever. It’s as easy as 1-2-3:

  1. Sign up for Cisco Webex and ExtendedCare Cloud VCR today
  2. Go live with Webex within days.
  3. Go live with initial ExtendedCare Cloud VCR in less than 2 weeks.
Request Fast-Track Today

(2) ExtendedCare Isolation Solution (In-Hospital)

This important offering brings the power and value of Telehealth right to the bedside for in-hospital patients who are either quarantined or in isolation. Deploying our telehealth and multi-party video services for quarantined and isolated patients offers a number of important benefits:

Get Isolation Solution Today

Business Continuity Plan in Response to COVID-19

March 18, 2020 – The progression of the COVID-19 pandemic has prompted us to implement measures to ensure the safety and well-being of our employees while also maintaining a high level of service and support for our customers. Given the nature of ExtendedCare’s workforce, many of our employees in offices outside of the U.S. initiated work from home practices a few weeks ago. Earlier this week, a work from home policy was instituted for employees in our headquarters in Chicago for the next two weeks, and this policy will be continuously evaluated as we monitor the status of COVID-19.

Since we are already accustomed to operating our business with a large number of employees working remotely full-time, we are confident that we have the tools and technology infrastructure in place to function effectively in this new state of business as usual. Please contact the ExtendedCare Support team if you have any questions.

Join Instant Connect and ExtendedCare at Cisco Live USA!

Cisco Live is is the largest user-led gathering of Cisco users in North America – the must-attend event of the year! IT decision-makers and Cisco vendors will be meeting in San Diego to share real-world insights and practical solutions to leverage Cisco infrastructure and solutions​ for maximum impact and strategic value.

A Cisco SolutionsPlus Partner, the Dillon Kane Group/STA Group has two industry-leading solutions on display at Booth #3431 that close critical communications gaps:

Conference Details

Find us at booth #3431

June 9-13, 2019
San Diego Convention Center
San Diego, CA, USA

ExtendedCare Solutions and Iron Bow Healthcare Solutions Form Strategic Partnership Improving Patient Experience and Clinical Outcomes

April 8, 2019 – ExtendedCare Solutions, a healthcare technology software provider and business of the Dillon Kane Group, and Iron Bow Technologies, an information technology solutions and global managed services provider to healthcare, commercial and government markets, today announced a strategic partnership to integrate ExtendedCare’s telehealth software with Iron Bow’s CLINiC™ device. This strategic partnership promises to improve both clinical and operational outcomes.

ExtendedCare’s telehealth software can now integrate with Iron Bow’s CLINiC, an industry-recognized clinical consultation device, to support convenient, easy-to-use video consults between patients, clinical teams, and family caregivers. Together, the two industry leaders offer a powerful, convenient in-hospital clinical solution that includes flexible hardware and peripheral device configurations. The joint offering helps improve the patient experience and provides better outcomes by giving everyone involved – clinicians, patients and family caregivers – a collaborative care environment with unparalleled video capabilities.

ExtendedCare / Iron Bow Partnership“ExtendedCare’s technologies enable Iron Bow to broaden its telehealth offering with a clinical solution that improves the patient experience including care plan integration, concierge services, and bedside access. The solution will be managed under Iron Bow’s industry leading global support services organization,” said Rene LaVigne, President and CEO of Iron Bow Technologies. “We believe this strategic alliance will allow us to bring robust advancements to the market for enhanced delivery and quality of care.”

“ExtendedCare enables clinicians to launch and conduct video visits directly within their EMR/EHR systems,” said ExtendedCare CEO Gregg Pollack. “Doctors love the efficiency. And with ‘friends and family’ multi-party video, health systems can bring together patients, family caregivers and remote clinicians in a single video visit right from the bedside. Health systems can realize significant benefits in use cases such as teledischarge, where connecting multiple parties during that process can improve the discharge experience for patients while driving efficiencies for the hospital.”

Parkland Hospital improving quality of care with best-in-class bedside solution.

Parkland Case StudyWhat does the hospital of the future look like? Check out Parkland Health & Hospital System in Dallas County, Texas. The facility has deployed ExtendedCare’s in-hospital solution across all 850+ beds. Download the case study (pdf) to learn more.

Getting Connected to Better Health!

Connected Health Conference,  Boston, Oct 17-19, 2018

For the thousands of attendees at the 2018 Connected Health Conference in Boston, the themes of the day could be summed up as, “How do I leverage technology to make a substantive difference in patients’ lives without de-humanizing the care journey or making patients feel disconnected?”

The ExtendedCare booth offered the only live demo on the exhibit floor of both a bedside patient experience platform and telehealth (video visit) in action. So it was no surprise our team was busy showing healthcare executives how to turn a Connected Health strategy into a healthy reality for patients that want the HUMAN side of care with the EFFICIENCY of better delivery.

ExtendedCare at HIMSS 2018

“I really like that it fits into our existing clinical workflows and ties into our HIS environment, our doctors and clinicians don’t have to learn anything new …”
HIMSS attendee

Patient experience and telehealth – these were the hot topics at the HIMSS 2018 Show in Las Vegas.  So it was no surprise that the ExtendedCare solution demo at the Cisco Booth had a steady stream of healthcare executives stopping by to see for themselves what the buzz was about.  Our Patient Xperience and Virtual Care Room (telehealth) solutions – easy to deploy and use – turned a lot of heads.  Hospital executives particularly appreciated that their clinicians could use their same familiar workflows while leveraging our video-rich solutions – no training or workflow modifications required. To learn more, contact the ExtendedCare team!


ExtendedCare – a hit at “improving the patient experience”

ExtendedCare Solutions was a Gold Sponsor at the recent Beryl Institute’s Patient Experience Conference 2018 in Chicago. This was an information-rich, topic-driven event focusing on improving the patient experience.
An area of expertise in which we excel!