Voice of the patient
Providers can create, modify, and automate patient surveys to get real-time feedback about patient satisfaction. Care teams can develop surveys based on specific patient conditions or status using a standard process (for example, each patient automatically receives a survey at 2 p.m. on the second day of their stay). Clinicians can invoke a custom automated workflow to dynamically generate survey questions based on a patient’s response to previous questions. Patient surveys can be directly tied to quality metrics such as HCAHPS patient satisfaction surveys.
Administrators can also create other customized surveys linked to other metrics. They can generate survey trends and track scores based on metrics that they define; conduct remediation steps based on those results; and re-submit surveys to measure the efficacy of the remediation.
Insight into what’s working and what isn’t in terms of patient satisfaction and care delivery – it all starts here.