Performance Features

Empowering patients, care teams, family caregivers, and administrators with shared access to information and insights.

Mobility for the Modern Hospital

ANYWHERE, EVERYWHERE:  Patients, care teams, and administrators can securely view and share Patient Xperience applications, services, and information from their personal iOS and Android devices, as well as from in-room TVs and even hospital kiosks.

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Customized Workflows.

BETTER CARE: Patient Xperience integrates with staff scheduling and EMR/EHR systems, enabling automated workflows tailored to each patient’s condition, status, and location. Care teams can use intuitive dashboards – on an in-room computer or the clinician’s personal device – to track status, assign patient tasks and educational content, manage patient surveys, and more.

Clinicians can automate content delivery to reduce manual tasks and allow more focus on direct patient care; track patients’ real-time locations and automate responses to patient requests and feedback; and create workflows to automatically deliver educational videos customized for each patient’s condition and status.

Automated patient requests and escalations – Patient Xperience can automatically send out care team notifications and escalations for non-emergency patient events, such as requests for assistance. Notifications can be sent to multiple devices – mobile, IP phones, and more. Care team members receive notifications on all of their devices, helping ensure that they are aware of the event and can respond quickly.

 

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Video Calling and Collaboration

SAY HI FROM THE BEDSIDE:  Adds a complete set of video collaboration capabilities to the care experience. Patients and care teams can connect – individually or collectively – with remote family, clinicians, and other experts for remote consultations and to share progress updates. Patients can also be provided with remote video access to translation services, such as sign language for hearing impaired. Video collaboration is a click away.

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Automated Patient Surveys.

VOICE OF THE PATIENT:  Providers can create, modify, and automate patient surveys to get real-time feedback about patient satisfaction. Care teams can develop surveys based on specific patient conditions or status using a standard process (for example, each patient automatically receives a survey at 2 p.m. on the second day of their stay). Clinicians can invoke a custom automated workflow to dynamically generate survey questions based on a patient’s response to previous questions.

Patient surveys can be directly tied to quality metrics such as HCAHPS patient satisfaction surveys.

Administrators can also create other customized surveys linked to other metrics. They can generate survey trends and track scores based on metrics that they define; conduct remediation steps based on those results; and re-submit surveys to measure the efficacy of the remediation.

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Automated Notifications and Patient Requests

REQUEST AND YOU SHALL RECEIVE: Patient Xperience can automatically distribute notifications and requests for non-emergency events to clinicians’ personal devices, providing a single point of notification. Notifications can be customized for each patient condition based on EMR/EHR events, and trigger automatic responses predefined by the hospital.

Requesting predefined services – Patients can send predefined service requests from their in-room TV or iOS and Android devices – “please clean the room,” “please adjust the room temperature,” etc. Predefined by the hospital, these requests are integrated into the facility’s overall workflow.  Responses are monitored and escalations are generated if the requests are not met in a timely fashion. Staff visits are automatically tracked and reported to the patient, who can see their entire care team by name/role, and use speed-dial lists customized by department, room type, and/or location.

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Nutrition and Food Ordering.

NUTRITION FIRST: Patients can conveniently select from the hospital’s meal choices with the ability to order personalized meals right from their bedside. The solution applies policy-based meal restrictions based on information derived from EMR/EHR and hospital nutrition systems.

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Educational Videos.

WATCH AND LEARN: High-quality educational video content can easily be tailored to the patient’s status, condition, and location, based on information derived from EMR/EHR diagnostic codes or as determined by the care team. Personalized healthcare videos (as well as relaxation videos, images, and music) can help patients accelerate their wellness plans. Care teams can even create education orders in EMR/EHR systems such as Epic or Cerner, and the system will automatically assign specific videos to specific patients. The system then tracks the patients’ progress through the video. Patients can ask for assistance with video content and staff response times are monitored, with escalation procedures in place if these requests are not met in a timely fashion. All workflows are customizable to the hospital’s specific needs.

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Care Team View and Nurse Dashboards.

WHY RUN WHEN YOU CAN DASH? Care teams can view and manage EMR/EHR orders, progress notes, admit-discharge workflows, patient requests, and drill down into individual rooms and patients from anywhere – all through a single intuitive dashboard combining Patient Xperience content and EMR/EHR data.

With Patient Xperience’s Care Team View feature, care teams can manage patient education; view patient schedules; assign and track tasks to patients such as pain surveys; review treatment plans and discharge readiness; and make remote audio and video calls right from their mobile devices. They can view each patient’s real-time status and presence information, such as Available, Do Not Disturb, Staff in Room, Screen Sharing in Progress, Audio/Video Call in Progress, Watching TV, or Out of Room. The system displays patients’ names as preferred by the patient, as well as patients’ full legal names.

Location tracking – Patient Xperience integrates with Centrak and Ekahau Real-Time Location System (RTLS), allowing the care team to see at a glance if patients are in or out of their rooms, as well as their departure and expected return times.

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Relaxation and Entertainment

IT’S SHOWTIME:  Patients can comfortably enjoy hospital-supplied entertainment including HD-quality live TV, on-demand video content, relaxation videos, music, even first-run movies – all fully customizable including closed captioning and secondary audio programming (SAP) options for multiple languages. Patients can create personalized channel lists and use parental control features. Parents of young patients can customize educational content and/or restrict live TV and on-demand video available to their children.

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Analytics and Reporting.

DATA INTO INSIGHT: Patient Xperience’s robust reporting and analytics capabilities provide insight into real-time trends for system usage, patient satisfaction, quality-of-care, and other customized metrics.

Key performance indicators can include staff rounding, response times, content usage, survey results, open requests, and more. Leveraging this insight, the hospital can quickly identify and resolve issues to continually improve quality-of-care. For example, administrators can generate reports about the most and least popular videos or TV channels, or educational health videos that patients had questions about after viewing. Trends and rankings can be viewed globally or by department, floor, room, and bed.

Insight into HCAHPS-related patient satisfaction. Administrators can generate reports based on historical trending and define new queries to create and share customized reports. These metrics can be related to HCAHPS categories such as staff engagement, facility cleanliness, noise levels, etc. – with the goal of helping the hospital improve its HCAHPS patient satisfaction survey scores.

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