Patient satisfaction and outcomes are inextricably linked. ExtendedCare empowers patients with actionable information and open communications that literally transform the patient experience. The happier and more engaged the patient, the higher the likelihood of better patient compliance and a better clinical outcome.
Provider satisfaction is core to success. When clinicians are given access to the ExtendedCare suite, they see quantifiable improvements in the delivery and efficacy of care. Clinicians work smarter, faster, and with better morale knowing they are making deeper impacts on the health of their patients.
The ExtendedCare suite gives your patients secure, real-time access to information about their treatment, schedule, goals, and care team recommendations – at the bedside, at home, in video visits, anytime and anywhere. They’re free to consult with clinicians and family caregivers via convenient, easy-to-use video and digital tools. This level of information-sharing and video conferencing empowers your patients to proactively participate in their care journeys across the entire care continuum – regardless of where they are and what type of care they need.
ExtendedCare empowers your care teams to deliver the right care in the right place at the right time – faster than previously possible. Clinicians can view EMR/EHR orders, track progress, transmit patient requests and feedback, and drill down into individual rooms and patients right from their mobile devices. They can track patients’ real-time locations and automate responses to patient requests and feedback; create workflows to automatically deliver educational videos customized for each patient’s condition; and integrate education orders with existing EMR/EHR systems such as Epic. Screen casting: Clinicians can easily share and review medical information directly with patients – such as test results or imaging from the EHR system – by casting the screen from their personal devices to the patient’s in-room TV. Clinicians can easily schedule and conduct convenient “video visits” with patients or other providers to accelerate and optimize care delivery. It all adds up to better patient outcomes, faster.
ExtendedCare helps improve administrative and clinical efficiencies by leveraging digital and video-based workflows to save time and contain costs. Within the hospital, you can distribute notifications to clinicians’ personal devices everywhere, providing a single point of notification. You can customize content and notifications for each patient condition based on EMR/EHR events, and trigger automatic responses to patient requests. You can automate the delivery of patient satisfaction surveys customized for each patient and tied to specific quality metrics including HCAHPS. Once the patient has left the hospital, follow-up is fast and easy via convenient video visits – minimizing the risk of re-admittance.
ExtendedCare delivers a compelling interactive digital experience that can transform the hospital stay and improve patient compliance. At the bedside, patients can control the ExtendedCare application anytime and anywhere using their iOS and Android devices as well as their in-room (bedside) TV monitors. They get instant access to educational videos customized to their treatment plans and type of care. Live TV, music, and even first-run movies can keep everyone entertained. Tailored hospital menus and food ordering systems are at their fingertips. And customizable online “voice of the patient” surveys can make patients feel heard while giving you feedback and insight about how to improve the patient experience.
With ExtendedCare’s workflow automation and video technologies, you’ll empower your clinical teams to work smarter and faster for enhanced efficiencies. You can leverage your current investments in health information systems and technology infrastructure to deliver greater performance and value to the organization. And you can improve patient experience and compliance, leading to: