5 Steps to Higher Patient and Provider Satisfaction

The ExtendedCare Advantage

Patient satisfaction and clinical outcomes are inextricably linked. When patients are given access to ExtendedCare’s digital and video services, they are instantly empowered with actionable information and open communications that literally transform the patient experience. The happier and more engaged the patient, the higher the likelihood of better patient compliance and a better clinical outcome.

Provider satisfaction is equally important.  When clinicians are given access to ExtendedCare’s digital and video services, they see quantifiable improvements in the delivery and efficacy of their care. Clinicians work smarter, faster, and with better morale knowing they are making deeper impacts on the health of their patients.

Here are 5 steps to making care delivery the best it can be for both patients and providers:

1. Empowerment

Empower your patients to “co-own” their care journeys, independent of the level and venue of care.

With Virtual Care Room and Patient Xperience from ExtendedCare Solutions, your patients get secure, real-time access to information about their treatment, schedule, goals, and care team recommendations – at the bedside, at home, in video visits, just about anytime and anywhere.  They’re free to consult with clinicians and family caregivers via convenient, easy-to-use video and digital tools.  This level of information-sharing and video conferencing empowers your patients to proactively participate in their care journeys across the entire care continuum – regardless of where they are and what type of care they need.

2. Acceleration.

Improve your clinical outcomes and quality-of-care.

The ExtendedCare Solutions suite empowers your care teams to deliver the right care in the right place at the right time – faster than previously possible. With Patient Xperience, clinicians can view EMR/EHR orders, track progress, transmit patient requests and feedback, and drill down into individual rooms and patients right from their mobile devices. They can track patients’ real-time locations and automate responses to patient requests and feedback; create workflows to automatically deliver educational videos customized for each patient’s condition; and integrate education orders with existing EMR/EHR systems such as Epic. Screen casting: Clinicians can easily share and review medical information directly with patients – such as test results or imaging from the EHR system – by casting the screen from their personal devices to the patient’s in-room TV. And with Virtual Care Room, clinicians can schedule and conduct convenient “video visits” with patients or other providers to accelerate and optimize care delivery. It all adds up to better patient outcomes, faster.

3. Efficiency.

Boost your operational and clinical efficiencies.

The ExtendedCare suite lets you increase administrative and clinical efficiencies by leveraging digital and video-based workflows to save time and contain costs. For example, Virtual Care Room streamlines workflows with convenient remote video visits that eliminate delays, enhance decision-making, and make the best possible use of all participants’ time.  Patient Xperience lets you distribute notifications to clinicians’ personal devices everywhere, providing a single point of notification. You can customize content and notifications for each patient condition based on EMR/EHR events, and trigger automatic responses to patient requests. You can automate the delivery of patient satisfaction surveys customized for each patient and tied to specific quality metrics including HCAHPS. And use our exhaustive reporting features to track key care metrics and explore historical trending to gain more insight into – and control over – quality-of-care.

4. Education and Entertainment

Increase Patient Satisfaction and Loyalty.

Deliver a compelling interactive digital experience that transforms the hospital stay and improves patient compliance. Let patients control the Patient Xperience application anytime and anywhere using their iOS and Android devices as well as their in-room (bedside) TV monitors. Give patients instant access to educational videos customized to their treatment plans and type of care. Provide live TV, music, and even first-run movies to keep everyone entertained. Put tailored hospital menus and food ordering systems at their fingertips. Conduct customizable “voice of the patient” surveys that make patients feel heard while giving you feedback and insight about how to improve the patient experience.

5. Financial Health.

Strengthen Your Facility’s Financial Performance.

With ExtendedCare’s workflow automation and video technologies, you’ll empower your clinical teams to work smarter and faster for enhanced efficiencies. You can leverage your current investments in health information systems and technology infrastructure to deliver greater performance and value to the organization. And you can improve patient experience and compliance, leading to:

  • Higher HCAHPS patient satisfaction survey scores and better Medicare/Medicaid reimbursement.
  • Reduced re-admissions and shorter average length-of-stay.
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