5 Steps to Higher Patient and Provider Satisfaction

2019 Connected Health White Paper

Healthcare consultant Stephen Favaloro argues that a new level of connected care-giving is required by today's health systems, using telehealth and patient experience technologies that can make a difference. Download your copy, compliments of ExtendedCare.

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The ExtendedCare Advantage

Patient satisfaction and outcomes are inextricably linked. ExtendedCare empowers patients with actionable information and open communications that literally transform the patient experience. The happier and more engaged the patient, the higher the likelihood of better patient compliance and a better clinical outcome.

Provider satisfaction is core to success.  When clinicians are given access to the ExtendedCare suite, they see quantifiable improvements in the delivery and efficacy of care. Clinicians work smarter, faster, and with better morale knowing they are making deeper impacts on the health of their patients.

Here are 5 steps to making care delivery the best it can be for both patients and providers:

1. Empowerment

Empower your patients to “co-own” their care journeys, independent of the level and venue of care.

The ExtendedCare suite gives your patients secure, real-time access to information about their treatment, schedule, goals, and care team recommendations – at the bedside, at home, in video visits, anytime and anywhere.  They’re free to consult with clinicians and family caregivers via convenient, easy-to-use video and digital tools.  This level of information-sharing and video conferencing empowers your patients to proactively participate in their care journeys across the entire care continuum – regardless of where they are and what type of care they need.

  • Empowers patients to co-own their care journeys, independent of clinical specialty or venue of care
  • Virtual care such as “video visits” enable faster and easier care delivery
  • Bedside services – on-demand information, education, and entertainment
  • Real-time access to care plans and test results

2. Acceleration.

Improve your clinical outcomes and quality-of-care.

ExtendedCare empowers your care teams to deliver the right care in the right place at the right time – faster than previously possible. Clinicians can view EMR/EHR orders, track progress, transmit patient requests and feedback, and drill down into individual rooms and patients right from their mobile devices. They can track patients’ real-time locations and automate responses to patient requests and feedback; create workflows to automatically deliver educational videos customized for each patient’s condition; and integrate education orders with existing EMR/EHR systems such as Epic. Screen casting: Clinicians can easily share and review medical information directly with patients – such as test results or imaging from the EHR system – by casting the screen from their personal devices to the patient’s in-room TV. Clinicians can easily schedule and conduct convenient “video visits” with patients or other providers to accelerate and optimize care delivery. It all adds up to better patient outcomes, faster.

  • Streamlined digital workflows leveraging automation and video
  • Increased clinical efficiency and productivity
  • Seamless communication between patients, care teams, and family caregiversfor better coordination and clinical outcomes

3. Efficiency.

Boost your operational and clinical efficiencies.

ExtendedCare helps improve administrative and clinical efficiencies by leveraging digital and video-based workflows to save time and contain costs. Within the hospital, you can distribute notifications to clinicians’ personal devices everywhere, providing a single point of notification. You can customize content and notifications for each patient condition based on EMR/EHR events, and trigger automatic responses to patient requests. You can automate the delivery of patient satisfaction surveys customized for each patient and tied to specific quality metrics including HCAHPS. Once the patient has left the hospital, follow-up is fast and easy via convenient video visits – minimizing the risk of re-admittance.

4. Education and Entertainment

Increase Patient Satisfaction and Loyalty.

ExtendedCare delivers a compelling interactive digital experience that can transform the hospital stay and improve patient compliance. At the bedside, patients can control the ExtendedCare application anytime and anywhere using their iOS and Android devices as well as their in-room (bedside) TV monitors. They get instant access to educational videos customized to their treatment plans and type of care. Live TV, music, and even first-run movies can keep everyone entertained. Tailored hospital menus and food ordering systems are at their fingertips. And customizable online “voice of the patient” surveys can make patients feel heard while giving you feedback and insight about how to improve the patient experience.

5. Financial Health.

Strengthen Your Facility’s Financial Performance.

With ExtendedCare’s workflow automation and video technologies, you’ll empower your clinical teams to work smarter and faster for enhanced efficiencies. You can leverage your current investments in health information systems and technology infrastructure to deliver greater performance and value to the organization. And you can improve patient experience and compliance, leading to:

  • Higher HCAHPS patient satisfaction survey scores and better Medicare/Medicaid reimbursement.
  • Reduced re-admission rates and shorter average length-of-stay.
  • Better patient loyalty and retention.
  • Higher operational efficiency and more profitable clinical partnerships.
  • Scalable information aggregation and data insights.
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