— HealthLeaders Media, September 28, 2016
Hospitals have always had the imperative to provide an excellent experience for patients, with the goal of enhancing patient satisfaction and quality-of-care. But now that the Center for Medicare and Medicaid Services is tying reimbursements to HCAHPS scores, it has become a financial priority as well.
Meeting the HCAHPS Mandate
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey allows patients to rate their in-patient stay in 27 different categories, ranging from communication with doctors and nurses to pain management to facility cleanliness and quietness. Based in part on these scores, hospitals can either lose or gain in Medicare/Medicaid reimbursement payments.
Patient Xperience can assist you in the goal of improving your HCAHPS survey scores, with a favorable impact on your hospital’s financial health.