Care Economics

Connected Health White Paper

Healthcare consultant Stephen Favaloro argues for a new level of "venue independent" caregiving, using Telehealth both remotely and at the bedside.

Download White paper

“With a growing amount of revenue at stake, hospital leaders are looking for strategies to improve the patient experience and boost their HCAHPS scores.”

— HealthLeaders Media

The HCAHPS opportunity

Hospitals have always had the imperative to provide an excellent experience for patients, with the goal of enhancing patient satisfaction and quality-of-care. But now that the Center for Medicare and Medicaid Services is tying reimbursements to HCAHPS scores, it has become a financial priority as well.

Meeting the HCAHPS mandate

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey allows patients to rate their in-patient stay in 27 different categories, ranging from communication with doctors and nurses to pain management and facility cleanliness. Based in part on these scores, hospitals can either lose or gain in Medicare/Medicaid reimbursement payments.

ExtendedCare’s Telehealth services can assist you in the goal of improving your HCAHPS survey scores, with a favorable impact on your hospital’s financial health.

Additional economic benefits of Telehealth

Better HCAHPS survey scores can help contribute to better reimbursements.